Refund Policy
Eligibility:
Returns are accepted only for items that are visibly defective or damaged upon receipt.
Unboxing Video:
To help us provide the best customer support, please record an unboxing video with a 360° view of the package and its contents upon delivery.
Return Process:
- Contact our support team at kiavviofficial@gmail.com within 7 days after receiving your order.
- Submit your unboxing video to help us assess the issue and expedite your return.
Return Shipping Costs:
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Customers are responsible for return shipping fees.
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Retain proof of postage for tracking purposes, as we are not liable for lost returns.
Refunds:
Refunds will be processed only after we have received and inspected the returned item. The original shipping fee will not be refunded.
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We have 7 days Replacement and exchange policy
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We have 7 days return policy
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Replacement and Exchange Product will be Delivered within 7 days.
- Once refund is processed it will be credited in bank account within 5-7 working days